Privacy Policy

1. What we collect

• Account: your email address, and the name and profile image that Google or Microsoft share when you sign in with them.
• Model data you send through Axo: the model data your AI assistant asks Axo to read (for example element ids, geometry, types and parameters), the plans Axo generates, and records of applied work.
• Usage and billing: what you applied, the usage charged, your credit balance and transactions. Card details are handled by Stripe; we never see your full card number.
• Technical: IP address, add-in version, host application version (for example Revit), error and request logs, and an install identifier for the add-in.

2. What we don't do

• We don't sell your personal data.
• We don't use your model data to train AI models.
• We don't read the conversation you have with your AI assistant; we only receive the tool calls it sends to Axo.

3. Why we use it

To run the service and sign you in; to plan and apply your work; to charge correctly and prevent free-credit abuse; to keep the service secure and fix problems; and to contact you about your account or important changes.

4. Who processes it for us

• Clerk (sign-in)
• Fly.io (servers, United States)
• Supabase (database, United States)
• Cloudflare (DNS, email routing and file storage)
• Stripe (payments)

Each processes data only to provide its service to us.

5. How long we keep it

• Account data: while your account exists.
• Plans and model data: 180 days after creation, unless you delete them sooner.
• Billing records: as long as tax law requires.
• Operational logs (requests and errors): 30 days.
• Security and account logs (sign-ins and changes to your account or billing): 1 year.

6. Your choices and rights

You can ask us to access, correct, export or delete your data, or close your account, by writing to customersupport@axolotlbim.com. Depending on where you live (for example the EU, UK or California), you may have additional rights; we honour them.

7. Security

Data is encrypted in transit (HTTPS and secure connections to our database), and our hosting and storage providers encrypt it at rest. Access is limited to what is needed to run Axo. No method is perfectly secure, and we'll notify you as the law requires if a breach affects your data.

8. International users

Axo is run from the United States, and your data is processed there.

9. Children

Axo is not for anyone under 18.

10. Changes

We'll post changes here and, for material changes, tell you by email or in the product.

11. Contact

customersupport@axolotlbim.com